WhatsApp OTP Not Working on Your New Phone? Here's What to Check

If you’re setting up WhatsApp on a new phone and not receiving the OTP (One-Time Password) for verification, you’re not alone. This issue can stem from various factors, including network problems, app glitches, or incorrect settings. Here’s a comprehensive guide to help you troubleshoot and resolve the problem. If we talk about chatbot then, A WhatsApp chatbot is an automated messaging tool that uses AI to interact with users on the WhatsApp platform. It can handle customer service, answer FAQs, process orders, send alerts, and more — all in real-time. Businesses use it to improve engagement, reduce response times, and offer 24/7 support directly within WhatsApp.

1. Verify Your Phone Number

Ensure you’ve entered your phone number correctly, including the country code. A simple typo can prevent the OTP from reaching you.

2. Check Your Network Connection

A stable internet connection is crucial for receiving the WhatsApp OTP. If you’re on Wi-Fi, try switching to mobile data, or vice versa. Also, ensure that Airplane Mode is turned off.

3. Restart Your Device

Sometimes, a simple restart can fix temporary glitches that prevent OTP delivery. Turn off your phone, wait for a minute, and then turn it back on.

4. Clear WhatsApp Cache

Clearing the app cache can resolve issues caused by corrupted data. On Android, go to Settings > Apps > WhatsApp > Storage > Clear Cache. For iOS, uninstalling and reinstalling the app can help.

5. Disable Do Not Disturb Mode

If Do Not Disturb (DND) mode is enabled, it might block incoming messages or calls. Ensure DND is turned off or adjust its settings to allow messages and calls from unknown numbers.

6. Wait for the Timer to Expire

If you’ve requested the OTP multiple times, WhatsApp may impose a waiting period. Wait for the timer to expire before requesting a new code. Repeated attempts can extend the waiting period.

7. Opt for a Voice Call

If SMS isn’t working, WhatsApp offers the option to receive the OTP via a voice call. After the timer expires, select the “Call me” option to get the code through an automated call.

8. Check for App and System Updates

Ensure that both WhatsApp and your device’s operating system are up to date. Updates often include fixes for known issues that might affect OTP delivery.

9. Contact Your Mobile Carrier

Sometimes, the issue might be with your mobile carrier. Contact them to ensure that your number can receive SMS and calls, and that there are no blocks or issues on your account.

10. Reach Out to WhatsApp Support

If none of the above steps work, contact WhatsApp Support. Provide them with your phone number (including the country code) and details of the issue. They can assist you further in resolving the problem.

By following these steps, you should be able to resolve the issue of not receiving the WhatsApp OTP on your new phone. Remember to be patient and methodical in your approach to troubleshooting.