Every Call Center Today Needs a Power Dialer for Salesforce
Many call centers today rely on dialing technologies. Agents appreciate power dialers because they no longer need to dial numbers manually. They can focus on things that allow them to be more productive, and making more calls will enable them to make more sales. To fully benefit from this technology, a person must understand what a power dialer is and how it can be advantageous to them.
Power Dialers
When using a Power Dialer For Salesforce, an agent can complete a call while technology dials the following number on the list. There is no longer a delay between finishing a call and dialing the following number. Furthermore, the agent does not need to determine which number to call. The system takes care of this for them. It automatically dials the number and connects them to the next person. If the system encounters a busy or disconnected number, it hangs up and then moves to the following number following its list. When someone answers the phone, the system will automatically connect the agent with that person.
Why Invest in a Power Dialer?
Companies often wonder if they should spend the money on this technology. They may have limited funds and must prioritize investments such as this. However, drop calls also remain a concern for many business owners today, and these companies benefit greatly when they purchase a power dialer. A law in America states a company cannot have a dropped call rate over 3%. With the help of the power dialer, answered calls will be connected to a live person, so the drop call percentage never exceeds the allowed amount.
When someone answers the phone, they are immediately connected to the next available agent. The company does not need to worry about upsetting individuals by having them wait for an agent. The individual on the other end of the phone will be more receptive to what the agent says because there is no delay between answering the call and connecting with someone.
The company may choose to program the power dialer to leave voicemails. Each business owner determines if this is a feature they would like to enable. Leaving a message can benefit the company, as the caller may be receptive to what is offered. Power dialers allow agents to reach more people with this feature.
Should a Company Invest in a Power Dialer?
Power dialers don’t randomly call numbers. They make these calls one at a time to ensure somebody is available to talk to the individual when they answer the call. While power dialers lack the efficiency of some technologies, agents have more control. The business owner or manager sets the speed at which the numbers are called to ensure optimal efficiency with minimal dropped calls. The power dialer helps to ensure no leads are missed. Industry insiders say any company with a connect ratio exceeding 50% needs this technology today.
The larger the call list, the more a company will benefit from a power dialer. Connected callers receive personalized care from a live agent immediately upon connecting the call. The agent can see the customer’s information to provide the highest level of care so they can better handle leads. The use of a power dialer leads to more conversions.
Power dialers significantly benefit call centers. Agents connect with more leads and provide the highest level of care. Companies should consider investing in this technology to see the benefits for themselves firsthand.
